First, we’ll make sure you’re the right fit
Our digital solutions work best for health experts of a certain caliber.
When taking on a new client, we look for:
Experience
Startups with a mature attitude in business management as well as established practices are welcomed. We’ve found the better the understanding, the more realistic expectations for long-term investments and solutions.
Communication
Our system and processes are streamlined from the moment we start resulting in quick, consistent, and efficient success. For projects to flow smoothly through these pipelines, however, we’ll need to be able to reach you and receive information from you.
Accountability
We have global resources and development teams that work around the clock on projects just like yours. We ask you to keep your word. If you say you’re going to do something – do it. Otherwise, our team – and your project – can be delayed when waiting on things from you.
Professionalism
Our services and solutions aren’t going to benefit you when it comes to poor character. To work with us, you need to be someone who behaves professionally onsite, online, and everywhere in between.
Finances
Granted, we are not the cheapest or the most expensive. We care about setting you up with the right solution, which will come with a price tag. To work with us, you need to be able to treat your digital assets created for you like the investments they are.
Trust
We will not tell you how to treat and care for your patients if you don’t tell us how to build your digital assets. Sure, we value your input, but there are things we need to do to make sure everything functions. Relax, we got you.
Ready To Do This? Let's Go!
Then, we'll define your success metrics and KPIs
Getting the work done is one thing, but we’re more keen on helping you achieve your goals.
Are you looking for more work? Trying to improve your payer mix? Wanting to expand your operations by providing virtual care services?
If you answered YES to any of these, it’s important to understand that a flashy website may not be the only solution you need to reach these targets.
It doesn’t matter whether you’re a pediatrician, a dentist, a plastic surgeon, a nurse, an optometrist or a specialist in general medicine or something else entirely, a website is really just a starting point when it comes to achieving business goals.
That’s why we’ll want to have a conversation with you and have a discussion about why you’re looking to work with us, where you’re wanting to take your operations, and so on.
Our strategic goal setting process looks like this.
Deep diving into the heart of the matter.
We want to understand the real reason behind why you’re working with us. As we come from health and technology backgrounds ourselves, we know that most physicians and practices don’t just want a new website for the fun of it. So, we’ll sit down and have a real chat about you and your practice, like where you’ve come from, where you’re at and where you want to be.
Assessing the current status of your practice.
Taking an x-ray of where you’re at means we can measure the success of our your investment. For example, if we measure that your current website is converting online visitors into new patients at 2%, that gives us a metric we can use to track improvements over time. We’ll also measure what you’re spending on marketing to understand your ROI and how we can improve it.
Setting out a strategy for the work we’ll do.
Once we know where you're at, we’ll lay out the strategy to get you, and your practice, on the right track. We’ll go through the work that needs to be completed to improve your digital presence, like having a well-built website complete with SEO, chatbots and content. We’ll also consider whether there are other ways we can improve your marketing and communications.
